EcofyxOperational area
Technology and support
Ready-to-use application
IT tickets and internal support
Organize support tickets, service, IT assets, maintenance, priorities and deadlines.
What this template is designed to organize
Organize support tickets, service, IT assets, maintenance, priorities and deadlines.
Connected structure
4 forms connected to the same Ecofyx operation and record history.
Template profile
Ready-to-use application
What comes with this template
Add this template to an Ecofyx operation to keep its forms, records and results together.
IT support ticket
Key fields:
- Ticket, request or reference
- Requester
- Unit, department or location
- Category
- Request or problem description
- Priority
- Desired deadline or SLA
IT ticket handling
Key fields:
- Ticket or reference
- Ticket, request or reference
- Technician or person responsible
- Service type
- Diagnosis
- Action performed
- Next follow-up or deadline
IT asset registration
Key fields:
- Asset tag, serial number or code
- Equipment, system or asset
- Type
- Brand and model
- Unit or location
- Purchase value
- Configuration and notes
IT asset maintenance
Key fields:
- Equipment, system or asset
- Work order or reference
- Maintenance type
- Expected return date
- Maintenance cost
- Problem, service and parts used
- Photo or supporting document
How this template organizes the routine
Organize support tickets, service, IT assets, maintenance, priorities and deadlines. The structure centralizes records, reduces parallel controls and keeps follow-up in the same operational context.
Information capture
Use the included forms to collect the information needed for this routine.
Operational view
Operational table on desktop and equivalent cards on mobile, with record history and row-level actions.
History and results
Review previous records, follow progress and view results in the same operation.
Dashboard and operational follow-up
Review the records, filters and indicators available to follow this routine.
IT tickets and internal support
Operational table on desktop and equivalent cards on mobile, with record history and row-level actions.
Available filters
StatusTicketOwner
Visible dashboard columns
- Ticket
- Requester
- Category
- Priority
- Status
- Owner
Headline metrics
Use these indicators to follow activity, progress and items that need attention.
Tickets this month
Open tickets
Overdue tickets
High/Critical priority
Available actions
Open the relevant form or take the next step from the dashboard. Available actions depend on the record and your access.
- Open IT support ticket
- Record support activity
- Add IT asset
- Record asset maintenance
- Update support ticket
- Update IT asset
Attention points
Check these alerts to identify records that may need follow-up.
- Overdue support ticket
- Critical support ticket
- Expired warranty or license
Operational workflow
Review the available statuses and the actions that move a record from one status to another.
IT support ticket workflow
New→Triage→In progress→Awaiting user→Awaiting third party→Resolved→Cancelled
- Start triageNew → Triage
- Take ownership of ticketTriage → In progress
- Wait for userIn progress → Awaiting user
- Wait for third partyIn progress → Awaiting third party
- Resume ticket handlingAwaiting user → In progress
- Resume ticket handlingAwaiting third party → In progress
- Resolve ticketIn progress → Resolved
What you can customize
Use the ready structure as a starting point and adjust the elements that are safe to edit for your operation.
Fields and options
Adjust labels, required answers, alternatives and safe extra fields according to the real need.
Identity and access
Configure the operation name, description, team and permissions. Public-page identity can be adjusted when the template includes that resource.
Use and follow-up
Use dashboards, history, filters and exports according to the resources enabled for the template.
Questions about this template
Review the most common questions before using this structure.
What is the IT tickets and internal support template for?
Organize support tickets, service, IT assets, maintenance, priorities and deadlines.
Which forms are included in this template?
IT support ticket, IT ticket handling, IT asset registration, IT asset maintenance.
How are records organized in Ecofyx?
Data is organized in the IT tickets and internal support dashboard, with an operational list, history and follow-up tools adapted for desktop and mobile.
Does this template include a public page?
The flow is internal; external participation uses an invitation or a restricted link.
Can I customize this template for my organization?
Yes. You can install the ready structure and adjust the elements that are safe to edit. Protected templates keep their main fields and rules; the available customization options are listed in their settings.
Start with IT tickets and internal support
Ecofyx will take you through the standard flow to choose or create the operation where this template will be used.