EcofyxCommon uses
- Customer NPS
- Customer service NPS
- Internal NPS
- Post-service evaluation
- Recurring experience survey
Ready online form model
NPS form
Create an NPS survey to measure likelihood to recommend, identify promoters, passives and detractors, and follow relevant comments.
Ready form templateShare by linkAI-assisted creationEvidence and rulesResultsMobile friendly
When to use this form model
This type of form helps standardize information, reduce rework and keep records organized in Ecofyx. Use it on its own or include it in a broader operational template.
Recommended fields
- Score from 0 to 10
- Reason for the score
- Customer or department
- Customer service channel
- Would you like a response?
- Contact details
- Date
Ecofyx resources
- Low-score trigger
- Detractor alert
- Results by period
- Critical comments Feed
- Export for analysis
- Public or restricted link
Example form structure
This is an example structure for this form template. You can adapt fields, options, required answers, photos, files, alerts and location rules according to your actual routine.
You can also describe what you need and use Ecofyx to prepare a structured prompt for the AI provider you choose. If you have a photo, PDF, Word file or procedure, provide it to that AI provider and then bring the generated structure back to Ecofyx for review and import.
Form preview
From 0 to 10, how likely are you to recommend us?Number or scale
Reason for the scoreLong text
Customer typeDropdown
Would you like a response?Multiple choice
Contact detailsShort answer
Use this ready form
Use this form on its own or inside an operational template
This ready-made form can work independently or become part of an operational template with lists, indicators, actions, history, alerts, dashboards and results. Your records remain connected as your routine grows.
- Share by link: publish one form, a public link, a restricted link or several forms grouped into a routine.
- Alert triggers: highlight critical answers, absences, nonconformities or out-of-standard situations.
- Location control: when needed, define a location and make the form available only there.
- Results: review, filter and export data for analysis, audit or reporting.
Explore
Other form templates
Combine individual forms with operational templates when your routine needs more control.